Job details
Pay :
R13 500 a month
Job type :
Permanent
Full-time
hat We Are Looking For:
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HandyMetrics Corporation is looking for a Customer Success Associate who cares deeply about helping others and is comfortable solving problems with technology. The successful candidate will serve as an ambassador for our company by interacting with clients, managing relationships and provide clear and thoughtful written and spoken communication to foster long-term relationships and build community.
Please note: This position requires the candidate to work from home, using their own computer and internet services. The candidate is required to work during a 7.5 hour time slot sometime between the hours of 8:00 Eastern Time – 18:00 Eastern Time (candidate to choose hours within that period). The position is 100% in English and requires excellent English skills.
Please only apply for this job if both your written and verbal English is advanced.
Responsibilities:
- Client Support and Training
- Triage and manage client issues and tickets,
- Reply to client emails and phone calls to help them with their support issues,
- Lead monthly webinars,
- Lead customer initiatives (courses, workshops…)
- Client Success Program
- Create learning and teaching collateral for clients
- Account Management:
- Monitor client activity usage,
- Reach out to clients,
- Send client renewals,
Company Overview
HandyMetrics specializes in mobile/ networked technologies for improving safety and quality in healthcare organizations. The company was “Most Promising Startup” in 2014 by Techconnex and has products being used at some of the most prestigious hospitals around the world, including the majority of academic hospitals in the province of Ontario, Canada.
Why You Should Work With Us:
1. Impact. You are working on real problems. Our tools are used each day in hospitals worldwide and your work will literally help to save lives by helping prevent the spread of illness and disease.
2. Recognition. We are a small but passionate team. Your work matters because you will impact the team and the future direction of the company.
3. Long-Term Employment / Opportunity for Professional Growth. This is a continuing, full-time position. Over time, we intend the successful candidate to transition to coordinator role with supervisory opportunities, given the right candidate who exhibits exceptional performance.
What you can offer:
EXPERIENCE
- Bachelor or equivalent degree in an area that requires strong writing and critical thinking skills OR
- 3+ years employment experience, preferably in a customer service and training and account management
APTITUDE
- Strong attention to detail;
- Excellent time management;
- Takes pleasure in structuring / organizing unstructured ideas and content;
- Comfortable problem solving with new technology;
- High energy, initiative and a strong work ethic;
INTERPERSONAL
- Excellent written and oral communication skills in the English language;
- Perceptive / strong empathy for clients / good at ‘reading’ situations over email / phone;
- Able to advocate for clients and take ownership for their experience;
- Know how to navigate and defuse awkward or difficult situations;
- Able to work effectively both independently and collaboratively with a team;
Compensation:
This is a full-time, continuing position. Compensation will be 13 500 Rand gross earnings per month. Please note that this is an independent contractor position and the candidate will be responsible for remitting their own taxes. We recommend seeking professional advice regarding taxation, should you move to the final round of interviews.
How to Apply:
Please submit your English resume and cover letter as per instructions through Indeed.
Please do not wait until the deadline to apply. We are hiring immediately for multiple positions and applications will be considered in the order in which they are received.
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Job Types: Permanent, Full-time
Pay: R13,500.00 per month